Prizes are won by the first team to touch them. This isn’t youth soccer – not everyone will get a prize. In most cases, there is only one prize available and when it’s been claimed, it’s gone. The Denver Adventure reserves the right to modify, add or remove prizes at any time leading up to game time.
If you signed up for the wrong team, or would like to change the name of your existing team, Please email us and we can help you out.
If you forgot your password, please email us.
We want to be as fair as possible, but at the end of the game, we have the ultimate say in what gets approved and what doesn’t. This is a real time race, and we verify every submitted challenge in as close to real time as we can. We will do our best to make the right call. You can email email@example.com to file a dispute during game time.
We take this game very seriously, and will not tolerate cheating, intentionally or otherwise. If we suspect a team is cheating or breaking the law, they are subject to immediate disqualification without refund. The Denver Adventure reserves the right to disqualify any team we suspect of foul play at any time. We have a number of checks in place that should prevent unintentional cheating and have a mechanism in place to notify teams that may be breaking the rules. Please note we will do everything in our power to make sure everyone is playing by the rules before resorting to disqualification.
We track every time a user logs in and out and the device they are doing it on. If we see that the same device is being used for multiple accounts, your team may be disqualified. Only one user is allowed to log in per device.
In the unlikely event The Denver Adventure experiences technical trouble that would prevent us from being able to smoothly run the game, a backup plan will executed and sent to all registered players or, depending on the severity of the issue, we may choose to postpone or cancel the event at our sole discretion. In the event of a cancellation due to technical issues, a full refund will be given and an option to refund will be given in the event the date is moved.
All registered players should have a smart phone with the ability to connect to the internet in order for your team to achieve the max amount of points. The Denver Adventure will not issue refunds if your phone is broken, lost or stolen at game time, and may not be able to troubleshoot individual user issues during the event. Make sure your phone is good to go prior to the event day by signing into the Adventure Portal and submitting the demo challenges. The Denver Adventure is not responsible for lost, stolen or damaged mobile devices before, during or after game play.
All registrations are fully transferable free of charge to anyone over the age of 21. Please email us if you would like to transfer your registration.
If for any reason you are unable or no longer willing to compete, and there are 3 or more days before the event, we will issue a refund (minus our payment processor fee of a little over 3%). If there are fewer than 3 days, we’ll work with you on a case by case basis, but please note we will not issue refunds due to inclement weather and no refunds will be issued after event day for any reason. Please email us if you would like a refund.
Colorado is unpredictable, so be ready rain, snow or shine as the adventure will go on. However, your safety is our number one priority and in the unlikely event of life threatening severe weather, we may be forced to delay, postpone, pause or cancel the event and reserve the right to do so at our sole discretion.
In the unlikely event that The Denver Adventure chooses to cancel the event, full refunds will be issued to all registered players.
By signing up and participating in The Denver Adventure, you agree to follow all the rules, policies and conditions set fourth by The Denver Adventure. We reserve the right to change the rules, policies and conditions at any time and will notify all registered participants adequately in the event of any policy change. The Denver Adventure may, at our sole discretion, disqualify without refund any team we find to be in violation of our rules, policies and / or terms at any time.
Sponsor The Denver Adventure
We're looking to team up with local brands that love Colorado as much as we do, especially in the outdoor / active-lifestyle sectors. From providing prizes to designing challenges, we have an opportunity for you.Inquire about sponsorships
Looking for some summer volunteer hours? We've got you covered! Plus we'll hook you up with some sweet swag and free tickets to our upcoming events.Volunteer for us